Insights

Debbie Hack Debbie Hack

The KPI Scorecard Trap

Most supplier review meetings run the same way. The supplier presents their own numbers. The client nods along. Everyone moves to the next agenda item. It feels productive because there is data on the screen. But a scorecard only tells you what a supplier chose to measure and how they chose to report it.

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Debbie Hack Debbie Hack

What a Procurement Diagnostic Actually Covers, and What it Does Not

Most organisations that call me in already sense something is wrong. Spend is scattered. Contracts are managed differently site to site. Nobody can say with confidence who owns a supplier relationship or what it is actually costing them. What they usually cannot do is describe the problem in a way that leads to action. That is the gap a diagnostic closes.

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