Most organisations that call me in already sense something is wrong. Spend is scattered. Contracts are managed differently site to site. Nobody can say with confidence who owns a supplier relationship or what it is actually costing them. What they usually cannot do is describe the problem in a way that leads to action. That is the gap a diagnostic closes.

You know that feeling when you walk into a room and everyone goes quiet? That's what happened when I showed a client their top 10 suppliers and asked where the formal contracts were for number two and three.